PAK Limited wants customers to have a fair and clear process for returns, refunds, and exchanges. This Refund & Return Policy explains general conditions that may apply when requesting support after receiving an order.
This policy is general store policy content for our ecommerce operations in Pakistan. For case-specific help, customers should contact support at [email protected] as soon as possible.
Customers may request a return for eligible items within a reasonable period after delivery, provided the item is unused, in its original condition, and returned with original packaging, tags, accessories, manuals, and proof of purchase where applicable. Returns may be refused if the item shows signs of use, damage caused after delivery, missing parts, or alteration from its original condition.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us promptly with your order details and a description of the issue. Where possible, please include clear photos of the product, packaging, shipping label, and any visible damage. We will review the issue and, where appropriate, offer a replacement, exchange, store credit, or refund based on the circumstances.
Certain items may not be eligible for return due to hygiene, safety, customization, perishability, or other practical limitations. Items that are used, opened where hygiene matters, specially ordered, personalized, digital, or otherwise marked as non-returnable may not qualify for return or refund unless they arrive damaged, defective, or incorrect.
To request a return, exchange, or refund review, contact [email protected] with your order number, item details, reason for the request, and supporting photos if relevant. Please wait for return instructions before sending any item back. Unauthorized returns or returns sent without prior coordination may experience delays or may not be accepted.
Once a returned item is received, we may inspect it to confirm its condition and eligibility. Approval of a refund, exchange, or replacement depends on the inspection results and the circumstances of the request. If the returned item does not meet the stated conditions, we may decline the request or offer a partial resolution where appropriate.
Approved refunds are generally issued to the original payment method used for the purchase, unless another method is agreed where reasonably possible. Refund timing may vary depending on the payment provider, bank processing times, and order status. Original shipping charges may be non-refundable unless the return is due to our error, a defective product, or a confirmed shipping issue attributable to us.
Where stock is available and the request is approved, we may offer an exchange or replacement for eligible items. If the same product is unavailable, we may offer an alternative resolution such as a refund or another suitable option.
Customers may be responsible for return shipping costs unless the item was damaged, defective, incorrect, or otherwise confirmed to be an error on our side. If a return is rejected after inspection, the customer may be responsible for the cost of sending the item back again if requested.
Orders may be canceled before dispatch, subject to order status and processing stage. If an order has already been packed, processed, or shipped, cancellation may no longer be possible and the request may instead be handled under this return policy. If payment was already received for an approved cancellation, a refund may be initiated to the original payment method.
Customers should raise any issue as soon as possible after delivery so that we can review it fairly and provide support. Delayed requests may affect eligibility, especially where the condition of the product cannot be verified or the item has been used.
If you need help with a return, exchange, damaged item, refund status, or a case-specific issue, please contact [email protected]. Customers should contact support directly for case-specific help.
